From the monthly archives:
According to CEO of Contactual, Mansour Salame, “Contact center managers must realize that their technology and infrastructure must be nimble enough to respond to future trends and the only way to do that is to adopt a cloud-based solution.” These three trends, posted on Destination CRM, are: 1) Proliferation of home based agents 2) Customer [...]
Although analogies bring me back to the tedious SAT days, this one struck my interest: Ribbit: Traditional Phone Company as Google Docs: Microsoft Word. To give credit, this analogy was coined by Ted Griggs, Founder and CEO of Ribbit, now owned by BT, in an interview. While cloud telephony providers may argue about which company name [...]
The anticipation of hearing this upcoming year’s Keynote Speakers at IT EXPO 2010 was tremendous. But the announcement matched mine and others’ anticipation with quite impressive Keynote Speakers that you won’t want to miss. The speakers include: Craig Walker from Google Voice, Jeffrey Rodman from Polycom, Mathew Oommen from Sprint, and Chistopher Dean from Skype.
Marketers use web analytics tools for tracking online conversions quite popularly. But in order to get a full picture of where the business and customers are coming from, excellent marketers must also find ways to track offline conversions.
Yesterday, Skype announced a new click to call toolbar for salesforce CRM. The news of this release came at Dreamforce, salesforce.com’s user and developer conference. Ian Robin, Director of Skype, noted that 30% of Skype’s current users are utilizing Skype for business purposes.
