Angel.com announced a new simplification of their IVR registration system for the Notify NYC Program. While you can read the full press release on TMCnet or on Angel’s website directly, here’s a basic sum-up of the service:
The Notify NYC program is a citizen warning system that was created to enhance New York City’s public communication channels by distributing critical text and voice messages directly to residents’ computers, mobile devices and cell phones.
Through this system, which is managed by the New York City Office of Emergency Management, residents can get emergency alerts about natural disasters, acts of terrorism, AMBER alerts, public health notifications, public school closings/delays, and updates about parking rules suspensions. The system sends alerts via the Web, e-mail and SMS text messages.
In order to register for the program, residents only need to dial 3-1-1. The IVR system then allows the users to customize which computers phone or mobile devices to route the calls to, as well as which alerts to receive.
This emergency system demonstrates the complete popularization and simplification of IVR’s sophisticated capabilities. The underlying assumption of this program is that any resident of NYC can interact with an IVR system as easily as they can call a friend, or else it would not have been deployed as an emergency program. People today are confronting IVR everywhere they turn.
While small businesses may hesitate to adapt a new IVR solution, perhaps their first, this program shows that public familiarity with IVR has reached a new level of comfort.
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