From the category archives:
When I was in eighth grade, I played point guard on the girls’ basketball team. During one of our games, an opponent’s Mom was sitting next to my Mom. I was the shortest player on the court, and the other Mom’s daughter was the tallest. At one point in the game, I stole the ball [...]
The Problem: Low value-calls and increasing call center costs. The Solution: ??? If you’ve been keeping up with PhoneMarketingInsider, you’re probably awaiting a message about the importance of call automation, since until now we’ve focused on cutting call center costs through cloud based phone systems. But this time the message is different. What if you [...]
Forbes.com recently featured a discussion article with RightNow Technologies CEO Greg Gianforte about the tools that his company uses to transform customer service. What struck me most about this article was its holistic approach to customer service. In today’s day of marketing, businesses need to look at the full picture of their customer interactions, and [...]
InContact announced a number of key wins during the month of December, thus concluding their 2009 positioning in the on-demand call center software market on a high note.
CallFire just posted a video on YouTube showing the power of the newly released International capabilities for their virtual call center. Their International cloud call center enables agents to call from anywhere in the world to anywhere in the world.
One common goal of all marketers, and all businesses for that matter, is to cut costs while increasing service. The good news is that when it comes to phone services, businesses can actually realize this goal by simply migrating to a virtual call center through a cloud-based service like Ifbyphone. Ifbyphone’s Cloud Telephony Blog describes [...]
According to CEO of Contactual, Mansour Salame, “Contact center managers must realize that their technology and infrastructure must be nimble enough to respond to future trends and the only way to do that is to adopt a cloud-based solution.” These three trends, posted on Destination CRM, are: 1) Proliferation of home based agents 2) Customer [...]
DMG Consulting’s recent naming of Contactual’s Hosted Contact Center as a leading solution will surely give them a boost. But, as PhoneMarketingInsider, a blog covering everything about phones, sales and marketing, this recognition contains additional value.
Ifbyphone, a cloud telephony provider, describes their new virtual call center application as follows: Call Distributor includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help SMBs thrive.
