From the category archives:

Cloud Services

Post image for Cloud Call Centers: Big Businesses Play Catch Up with Small Businesses

When I was in eighth grade, I played point guard on the girls’ basketball team. During one of our games, an opponent’s Mom was sitting next to my Mom. I was the shortest player on the court, and the other Mom’s daughter was the tallest. At one point in the game, I stole the ball [...]

Post image for Do Cloud Solutions Always Pay? A Mathematical View

Yesterday morning I looked at the weather channel in dismay when I saw the image of rainy clouds throughout the day. But when I glanced below at the numbers, which predicted a 30% chance of precipitation, I breathed a sigh of relief. An hour later I arrived at my destination, stepped outside my car, and [...]

Credit Cards

Trust plays a central role in a company’s willingness to migrate services to the cloud – despite the cloud’s financial benefits. The traditional question usually expresses the tension as follows: how much control is your company relinquishing by allowing a service to manage your most valuable information in hosted data centers, as opposed to in [...]