From the category archives:
Employees, clients, colleagues, patients, buyers, service providers, pharmaceutical companies… how do you manage all of your internal and external communication lines? Healthcare organizations don’t always have much time to spare when it comes to returning patient calls, contacting medical device suppliers, and consulting with other physicians. In emergency medical situations, the need for speedy contact [...]
After eight years of developing the market for Virtual PBXs, or virtual phone systems, “the market now finds itself in a perfect storm,” says Larry Lisser in his blog “On Monetizing Today’s Telephony.” Larry describes today’s situation as a “land grab” by virtual PBX providers vying for the business of installing inbound call management systems [...]
Just two days ago, we talked about analyzing the benefits of business partnerships and acquisitions. Today, Ifbyphone and Cloudvox put out a press release announcing the “first fruits of their combined platform.” We ended our last post about business partnerships saying, “Inevitably, press releases [about partnership or acquisition announcements] highlight the gains of each side [...]
As a blogger, I often struggle to engage readers in my posts. Discovering creative ways to actively engage customers is not a goal unique to the blogging world. Any business that interacts regularly with its customers can relate to this sentiment. Even when the perfect solution surfaces, the required technical knowledge or the high expense [...]
New ways to leverage phones in marketing your business are constantly evolving, and you want to be on the cutting edge of these technologies. We tend to think of phone systems as an operational aspect of business, separate from the marketing department’s goals. But Phone Marketing Insider’s first 100 posts present the interconnectivity between the [...]
Yesterday, Ribbit announced a new scalable, next-generation voice-to-text application service for their carriers and Enterprise customers. Their new service, VTT-sa™, a cloud-based component in the Ribbit platform, enables customers to convert voice to text in business applications such as voicemail, traditional and IP based PBXs, conference calling and more.
With this past year’s hot topic of cloud computing and cloud telephony, security and backups are on everyone’s mind. Before migrating services to the clouds, businesses ask themselves what sort of risk they are taking in moving their hosting off of their own premises. In light of these discussions, one would imagine that VoiceNation’s survey [...]
Wow. The business power of a great acquisition depends on both its ability to add value to both parties, and its creation of a new entity where the whole is greater than the sum of its parts. Here’s a great example, fresh off the press, of an acquisition that can change the game of cloud [...]
Dynamic Interactive Corp., an 800 number service company, just announced their new company Charity800.com. The new service provides businesses with cloud telephony services such as toll free numbers, local numbers, call recording, call routing, voicemail, and call tracking features, and then donates a half of a cent for every minute of usage to the business’s [...]
In anticipation of the New Year, I found a great article on Infoworld, reflecting on this past year’s five biggest questions on cloud computing.
Check out this great video of Twilio’s presentation at SF New Tech today. The humor of watching the CEO, Jeff Lawson’s, race to enter code into an API within 5 minutes (which he almost succeeds in doing) makes this video pretty entertaining. I have to admit that when I first started watching, I was skeptical [...]
