Businessweek posted an interesting analysis on Google Voice and Ring Central, called “Services that Eliminate Telephone Tag.” Erik Hesseldahl calls both of these services “call management.” They are both geared towards not missing calls, routing calls to the right numbers, and sending calls straight to voicemail. They are about “arranging call connections.”
From the category archives:
Cloud Telephony
http://www.phonemarketinginsider.com/ring-central-and-google-voice/
CallFire to Deliver Cloud Telephony through 8×8 CallFire just signed with 8×8, to use their enterprise class SIP voice trunking services for CallFire’s cloud telephony solution. While the lines between customer and partner are now blurred, CallFire is hoping for their voice quality to be crystal clear.
http://www.phonemarketinginsider.com/voice-quality-in-cloud-telephony/

