From the category archives:
We’ve talked a bunch about how phone technologies, and IVR especially, can enable small businesses to create a big business voice. While this idea is no longer so novel, I did not realize its sensitivities until reading Digium’s blog post, “The 15 Commandments of IVR – Commandment #2 – ‘Thou Shalt Not Create Fake Mailboxes.’”
The [...]
When you hear the word IVR what comes to mind?
I would imagine (although feel free to correct me in the comments if you disagree) that when most marketers and advertisers hear the word IVR, the concept of automated phone systems comes to mind. Just take a look at Ifbyphone’s recent blog post “4 Creative IVR [...]
Who will survive this week’s Dancing with the Stars elimination? The tension builds up between the premier show on Monday nights and the Results show on Tuesday night. What’s the bridge that keeps the addiction going during this 24 hour period between May 4 and May 5? Voting.
Did you miss the episode this week? Watch [...]
Whether you’re standing behind a ticket counter for a NBA playoff game, sitting at a reception desk, or in your office on the phone, you will be a lot happier in your job if your waiting customers are also happy. If you can’t change the length of the line, then how do you keep your [...]
After reading the article: “Finding Out Whether IVR Solutions will Harm Your Customer Relations,” I decided to investigate. In my further Internet surfing, I recalled the article from CRMToDay: “It’s True: Your Customer Can Love Your IVR (or least be good friends).” From the titles alone these two articles seem contradictory. Yet to my mind, [...]
How many customers are you trying to please at once?
The question of your target audience and how to satisfy that audience challenges product based and service based companies alike. On one end of the spectrum stand companies that attempt to market how all customers how they can benefit from one all-purpose solution. On the other [...]
CallFire, a cloud telephony provider, announced their new release of hosted IVR in a press release yesterday. The concept of hosted IVR stresses the need for constant accessibility on a daily basis, even beyond the need for the emergency plans that we spoke about in yesterday’s VoiceNation post.
The Ascent Group announced the upcoming release of their report on “IVR Improvement Strategies for 2010,” due for release this month, January 2010.
The purpose of the study was “to better understand how different companies and industries are utilizing IVR technology to improve service delivery and customer satisfaction and reduce operating costs.”
The process included asking companies [...]
From a business’s financial and marketing perspective, the advantages of automated telephone services are clear. IVR and cloud telephony capabilities enable businesses to reduce costs while providing more features and services. Yet, no matter how high the efficiency projections for automated telephone services soar, the bottom line needs to result in customers on the other [...]
Angel.com announced a new simplification of their IVR registration system for the Notify NYC Program. While you can read the full press release on TMCnet or on Angel’s website directly, here’s a basic sum-up of the service:
The Notify NYC program is a citizen warning system that was created to enhance New York City’s public communication channels by distributing [...]
