DMG Consulting’s recent naming of Contactual’s Hosted Contact Center as a leading solution will surely give them a boost. But, as PhoneMarketingInsider, a blog covering everything about phones, sales and marketing, this recognition contains additional value.
Take a look at this interesting comment, from the President of DMG Consulting:
Hosted contact center infrastructure solutions are quickly gaining ground in enterprises of all sizes,” said Donna Fluss, President, DMG Consulting LLC. “The recession is shifting investment from premise-based to hosted contact centers and solutions geared for smaller organizations are an important component of this growth.” Fluss adds that “Many early adopters are not classic risk takers; they are enterprises of various sizes that want to do business differently.”
What’s so interesting to me, PhoneMarketingInsider, about this quote?
I’ve seen lots of writings about cutting costs through cloud telephony and SMB accessibility for a big business voice through new IVR solutions. DMG, though, adds the concept of “risk” to the mix. True, the notion of risk is implied in the advantages of on demand payments and lower upfront costs. However, this emphasis attributes particular significance to the risk aversion of many SMBs (as opposed to the culture of small start-ups).
Contactual’s call center solution occupies this unique niche, by offering “right size solutions for small contact centers,” as opposed to one-size-fits-all.
To read the entire press release click here.
Related posts:
- Ifbyphone Releases New Virtual Call Center Service
- Three New Trends of Cloud Contact Centers
- Outbound Dialing Market on the Rise, Says DMG Consulting
- Cloud Call Centers: Big Businesses Play Catch Up with Small Businesses
