CallFire, a cloud telephony provider, announced their new release of hosted IVR in a press release yesterday. The concept of hosted IVR stresses the need for constant accessibility on a daily basis, even beyond the need for the emergency plans that we spoke about in yesterday’s VoiceNation post.
Let’s first take a look at an excerpt from VoiceNation’s press release about disaster plans:
VoiceNation offers disaster recovery solutions for businesses facing these dilemmas in the form of toll free emergency hotlines for employee and vendor information all the way through a redundant emergency virtual PBX that mirrors existing on-premise equipment. Through VoiceNation, employees can stay connected to their office as long as they have access to some sort of phone or cell phone. By dialing a specified number they can access their entire voice network, voicemail service, and live operators that tell them where to go and explains the corporate emergency plan in place.
Belief in the importance of disaster telephony plans relies on the assumption that a business’s voice communication with customers is critical to its successful operations. This is where hosted IVR comes into the game, by offering businesses a plethora of opportunities to connect with customers, as the CallFire press release says:
Hosted IVR’s feature set supports a wide range of customer uses creating a high degree of personalization in the conversation. For example, the IVR can be used for a virtual receptionist that will route phone calls, Comprehensive phone surveys that will compile results, or Customized appointment reminders.
CallFire asserts the need for small businesses to use hosted IVR to automate their phone calls and thereby portray a big business voice. On a similar note, VoiceNation’s survey results indicated that only 60% of small businesses are able to reopen after a natural disaster. But the bottom line of both arguments is the same. Small businesses need to invest time and money in choosing the right telephony systems if they want to compete in today’s business environment.
Related posts:
- What’s Your Emergency Plan for Voice Communication?
- Cloud Call Centers: Big Businesses Play Catch Up with Small Businesses
- Small Businesses – Choosing a Virtual PBX is Now in Your Hands
- Cut Wireless Technologies? Small Businesses Say “No”!
- Nashville Flooding Reinforces Importance of IVR Emergency Notification
