Ifbyphone, a cloud telephony provider, describes their new virtual call center application as follows:
Call Distributor includes virtual call center capabilities such as advanced call routing, interactive voice response and call queuing for saving time, reducing costs and creating efficiencies designed to help SMBs thrive.
TMC net‘s review of the new application focuses on Call Distributor’s affordability and flexibility. As the Ifbyphone staff points out, every company, from the smallest shop to the largest enterprise, faces the need to capture and manage every phone call that comes into the business. While SMBs were traditionally limited in their available services, due to cost, Ifbyphone’s Call Distributor offers on-demand payment.
On-demand payment has been an important trend in cloud-computing and cloud-telephony. With cloud-telephony services, like Call Distributor, the ability to run telephone applications through the “cloud” eliminates the infrastructure costs on the “ground” of traditional PBX boxes.
The on-demand payment structure takes the accessibility of telephone applications even one step further. Especially in today’s tight economy, it enables SMBs to feel that they are paying for what they get and getting what they pay for.
To view the Call Distributor Application on Ifbyphone’s website, click here.
To read the full article, on TMC net, click here.
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