One common goal of all marketers, and all businesses for that matter, is to cut costs while increasing service. The good news is that when it comes to phone services, businesses can actually realize this goal by simply migrating to a virtual call center through a cloud-based service like Ifbyphone. Ifbyphone’s Cloud Telephony Blog describes this great case study (which was also released today to the press) to demonstrate how they save customers lots of money, while fulfilling their business needs:
Ifbyphone is not the only IVR and cloud call center provider, but “DiabetesAmerica chose to work with Ifbyphone because our system provides an unbeatable combination: easy configuration, scalability, reliability, and cost savings,” said Irv Shapiro, CEO and Founder of Ifbyphone.
This sentiment was not just a marketing plug by the company’s CEO. DiabetesAmerica’s VP of IT, Trang Dawson, agreed, “Throughout all levels of the organization, from sales to support to management, Ifbyphone has exceeded our expectations and impressed us with its innovative technology and exceptional customer service.”
Related posts:
- Ifbyphone Releases New Virtual Call Center Service
- Call Fire’s Cloud Call Center Goes International
- Diagnose Your Call Center’s Increasing Costs
- Improving CRM Through Call Centers and Social Media Tracking
- Cloud Call Centers: Big Businesses Play Catch Up with Small Businesses
