InContact announced a number of key wins during the month of December, thus concluding their 2009 positioning in the on-demand call center software market on a high note.
The new customer wins included companies in a variety of industries, with organizations ranging from 25 to 500 agents. The industries included telecom, health and human services, insurance, hospitality, high tech and outsource call centers.
In summary, the press release highlights several of these new contracts. InContact signed with a Fortune 500 company involved in multiple markets, such as cleaning, food safety and healthcare, as a way of providing increased support to their call center agents through their eLearning solution. In addition, inContact won a contract with a leading telecom provider for small business and mobile professionals, due to their “guaranteed 99.9% uptime,” and their integration with salesforce.com CRM software. Lastly, the press release features inContact’s involvement in 18 of the organizations of the 2-1-1 market around the country.
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