Posts tagged as:
We’ve talked a bunch about how phone technologies, and IVR especially, can enable small businesses to create a big business voice. While this idea is no longer so novel, I did not realize its sensitivities until reading Digium’s blog post, “The 15 Commandments of IVR – Commandment #2 – ‘Thou Shalt Not Create Fake Mailboxes.’” [...]
In this week’s past news about the times square car bomb, oil spill in the gulf of mexico, and Nashville flooding, Americans have unfortunately confronted the fears of terrorism, environmental disaster, damage to the economy and personal property and loss of lives. I just watched Michael Deppisch’s beautiful YouTube montage of the Nashville flooding, whose stunning [...]
Whether you’re standing behind a ticket counter for a NBA playoff game, sitting at a reception desk, or in your office on the phone, you will be a lot happier in your job if your waiting customers are also happy. If you can’t change the length of the line, then how do you keep your [...]
After reading the article: “Finding Out Whether IVR Solutions will Harm Your Customer Relations,” I decided to investigate. In my further Internet surfing, I recalled the article from CRMToDay: “It’s True: Your Customer Can Love Your IVR (or least be good friends).” From the titles alone these two articles seem contradictory. Yet to my mind, [...]
The Ascent Group announced the upcoming release of their report on “IVR Improvement Strategies for 2010,” due for release this month, January 2010. The purpose of the study was “to better understand how different companies and industries are utilizing IVR technology to improve service delivery and customer satisfaction and reduce operating costs.” The process included [...]
From a business’s financial and marketing perspective, the advantages of automated telephone services are clear. IVR and cloud telephony capabilities enable businesses to reduce costs while providing more features and services. Yet, no matter how high the efficiency projections for automated telephone services soar, the bottom line needs to result in customers on the other [...]
In anticipation of the New Year, I found a great article on Infoworld, reflecting on this past year’s five biggest questions on cloud computing.
One common goal of all marketers, and all businesses for that matter, is to cut costs while increasing service. The good news is that when it comes to phone services, businesses can actually realize this goal by simply migrating to a virtual call center through a cloud-based service like Ifbyphone. Ifbyphone’s Cloud Telephony Blog describes [...]
DMG Consulting’s recent naming of Contactual’s Hosted Contact Center as a leading solution will surely give them a boost. But, as PhoneMarketingInsider, a blog covering everything about phones, sales and marketing, this recognition contains additional value.
Today’s press release notes the benefits this new certification, The award-winning Virtual Call Center Suite reliably provides a full range of inbound and outbound call center capabilities to hundreds of customers around the world. The integrated solution is specifically targeted to Salesforce.com customers and prospects for whom efficient management of telephone interactions is critical to [...]
Angel.com announced a new simplification of their IVR registration system for the Notify NYC Program. While you can read the full press release on TMCnet or on Angel’s website directly, here’s a basic sum-up of the service: The Notify NYC program is a citizen warning system that was created to enhance New York City’s public communication channels by [...]
