InContact announced a number of key wins during the month of December, thus concluding their 2009 positioning in the on-demand call center software market on a high note.
http://www.phonemarketinginsider.com/incontact-key-wins-call-center/
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Salesforce.com
Yesterday, Skype announced a new click to call toolbar for salesforce CRM. The news of this release came at Dreamforce, salesforce.com’s user and developer conference. Ian Robin, Director of Skype, noted that 30% of Skype’s current users are utilizing Skype for business purposes.
http://www.phonemarketinginsider.com/skype-click-to-call-for-salesforce/
Today’s press release notes the benefits this new certification, The award-winning Virtual Call Center Suite reliably provides a full range of inbound and outbound call center capabilities to hundreds of customers around the world. The integrated solution is specifically targeted to Salesforce.com customers and prospects for whom efficient management of telephone interactions is critical to [...]
http://www.phonemarketinginsider.com/salesforce-five9-app/
